Online Shop: Terms & Conditions

Airmasters uses PayPal for all online transactions. This is one of the safest ways to shop on the web; all credit card information is taken by Paypal through secure server technology. Paypal then retains this information so no-one at Airmasters has access to your card details. For more details, please visit the Paypal Security Centre.

Privacy Policy:
Airmasters operates a privacy policy in respect of customers and prospective customers personal details. Airmasters do not have access to online customer credit card details and do not usually retain delivery details for longer than necessary.

Supply of Goods:
It may be, that due to circumstances beyond our control, Airmasters are not able to guarantee the supply of goods. The acknowledgment generated to a customer at the time an order is placed is confirmation only of the details given by the customer and is not an acceptance of the order. Prices may change at any time or goods may not currently be available. Should this be the case Airmasters will contact the customer by e-mail, fax or telephone within 5 working days to appraise them of the situation and give them the option to cancel.

Order Acknowledgement:
An order placed on the website will be acknowledged as received through an 'Order Acknowledgement' sent to your e-mail address. The order becomes confirmed at the point of despatch. If there are any problems with your order, then you will be contacted directly.

Quality of Goods/Fitness for Purpose:
Airmasters makes every effort to ensure that products advertised on the site are of a high quality. In the event that goods received are found not to be of merchantable quality or fit for the purpose described by the manufacturers they may be returned and a replacement (if requested and available) will be sent otherwise we will refund your monies in full. All the details, dimensions and usage of the products shown on the web site have been supplied to Airmasters by the manufacturers/suppliers.

Returns Procedures and refunds:
At Airmasters we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
Should any of our products (except exclusions - see below) be unwanted they may be returned within 30 days for a full refund or exchange for a different item providing they are unused and in their original packaging. To request a refund or exchange, please pack the relevant item securely and send it to us with a copy of your sales receipt slip and an explanation for its return, so that we receive it within 30 working days after the day of the date that the item was delivered to you.
Please note that you will be responsible for the costs of returning the goods to us.
In the case of all returned items it is the customers responsibility to ensure safe delivery to ourselves. We recommend an insured postal service is used.
When we receive your returned item we will refund the cost of the item in full or we can exchange it for an alternative product whichever you request.
In the case of exchanges you will be charged for re-delivery.

We regret that we cannot refund or exchange Videos, DVDs, Audio, Video games and Software products where the item has been opened.
If you are returning an unopened, DVD, CD etc for replacement for a different title you will be charged postage and packing for the return of the correct item.
For software it is important for you to read the back of the package for compatability before opening. It is widely accepted that the majority of "Non-working" software is related to the users hardware configuration and not the software.
Please note that we are also unable to refund or exchange goods made or altered to suit the customers own requirements.

Faulty Items:
Please return faulty goods to us at the main Airmasters address for a repair or like for like replacement.
The item must be within the manufacturers warranty period & proof of purchase in the form of your sales receipt is required.
In the case of all returned items it is the customers responsibility to ensure safe delivery to ourselves. We recommend an insured postal service is used.
The cost of returning all items is the customers responsibilty except where a fault is discovered within 30 days of purchase. In this case Airmasters will arrange collection at our cost. Please contact us for a returns number (RMA).
If a faulty item is returned to Airmasters without a returns number we will not be liable for any costs you incurred in returning it to us.
Where items returned under (RMA) are subsequently found NOT to be faulty, the customer will be liable for all costs.

Items sent in error:
Please contact Airmasters for an RMA number if you have received the wrong item. We will endeavour to send you the correct item as fast as possible once we receive the incorrect item back. You will not be liable for any carriage charges to rectify this situation providing you have requested an RMA returns number.
At Airmasters we believe we have the finest customer service package available, this coupled with our expertise and knowledge of a fast-changing industry and our highly competitive pricing structure gives you the peace of mind you need when shopping mail order.
Thankyou for your continued business.

Delivery Times:
Airmasters's standard delivery costs include Royal Mail 1st Class or Package delivery, depending on cost. Occasionally the Royal Mail carriers may, due to circumstances beyond their control, fail to honour the delivery requirements placed upon them and as such Airmasters can accept no liability for any problem or inconvenience this may cause. Please note delivery costs are quoted to mainland UK, please contact us for delivery abroad.

All our store prices are VAT inclusive. A VAT invoice will be forwarded to you with your delivery. When you enter the PayPal checkout you will be presented with an order confirmation that breaks down the gross amount into separate net and vat amounts. This is for the benefit of our VAT registered business clients to allow them to budget easily for VAT claims.

Delivery Methods & Charges:
Airmasters only charge per order and not per product ordered. At the time of Checkout the appropriate delivery costs will be displayed for your approval. These options may change as different services are sourced at the most effective price for our customers. If you require specific delivery options, please contact us using the details below.

Loss or damage:
If goods are found to have been damaged in transit then they may be returned and a replacement, if requested and if available, will be despatched. If no replacement is available then monies will be refunded in full. Airmasters must be informed within 7 days of receipt by either e-mail or by telephone on 07976 707855 with confirmation in writing there-after. It is in your own interests to check the delivery immediately and notify Airmasters of any problems.

Data Protection Act:
The information requested on this site may be used by Airmasters to confirm, update and enhance our customer records. Information may also be disclosed and used for fraud detection purposes. In terms of the Data Protection Act you are entitled to a copy of all your personal data held by us on computer on payment of a small fee.

Title of goods does not pass to the purchaser until the goods are paid for in full. The responsibility and risk in the Goods shall pass to the buyer at the point of delivery and Airmasters shall have no responsibility in respect of the safety of the goods thereafter.

Security of Credit Card Payment Options:
All orders are handled by the PayPal 'SSL' secure sockets server. Any details that are received by this server will be encrypted by 1028 bit technology and retained on the PayPal system. You will know when you are sending secure information as the top bar in your browser will read "https: the 's' standing for secure. Your browser may also indicate this by showing an unbroken key or locked padlock in the bottom corner.

All contracts by Airmasters for the sale of the goods shall be deemed in all respects to be contracts made, performed and contracted according to English Law.